All but one of my titles has now gone back to their regularly scheduled price at the Apple store.
I still don't know why my titles were free for 30 days. I don't know what kind of jiggery-pokery went on behind the scenes to make it happen, or to make it stop. I only know that I have never experienced such a black hole of customer 'service' in my entire life.
Until Smashwords gets its act together on the customer service side, I can only urge any writer considering self-publishing to steer clear of this company. Mistakes (and there have been many over the last year) I can take in stride. Having to wait nearly two weeks for a response to an urgent issue, and having that response be essentially useless? No. No, I can't accept that from a service provider.
Never mind that I've lost the lion's share of a month's revenue. I'm not making so much that I count on my writing income for anything. I just sock it away and forget about it. The point is, what if this happens when it does matter? What if I was making enough that I'd quit my day job and was relying on my writing income?
I'd have been well and truly screwed, that's what. And if you were in that position, so would you.
I hope you're listening, Mr. Coker. You really need to get your house in order.